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PrintKK guarantees fulfillment time, if your orders are over the time PrintKK promised, compensation will be made.
Fulfillment time for reference:
The actual production time for each product is reflected on the product detail page, as shown in the picture.
Note:
1. The fulfillment policy mentioned above just for orders placed online. For orders placed offline, two days will be added on the average fulfillment time.
2. PrintKK processes orders between 9:00 to 16:00( UTC+8). If the time customers paid is beyond that period, the fulfillment time is calculated from next 10:00AM.
3. PrintKK fulfillment time commitment includes weekend, but not Chinese public holiday, if customers pay the order during holidays, the fulfillment time is calculated from the next working day 9:00 AM.
4. PrintKK only supports the orders that have been paid and completed the design with effective design documents .
5. The compensation amount is only for the product price, not including the shipping cost.
6. If an order includes different categories products, PrintKK's fulfillment time depends on the products which have the longest fulfillment.
9. The highest compensation paid by PrintKK is no more than $500 / bulk order.
If customer selects DHL Express when placing orders, the related fulfillment policy are as follows, point 9-11, other conditions not changed.
10. PrintKK will return the corresponding logistics price gap between advanced shipping and DHL express.
11. PrintKK will return the corresponding logistics price gap between standard shipping to DHL express.
12. PrintKK will return the corresponding logistics price gap between standard shipping to DHL express and and 20% product payment/full refund and 50% product payment.
13.This fulfillment time commitment does not apply to the following conditions:
①Some categories of special demands from customers
②Some orders if need to make and confirm samples in advance