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General Help Topics

1. What is the Printkk Wallet?

 

The Printkk Wallet is a secure and convenient way to manage your funds for: 

✅ Paying for Printkk orders (products, shipping, etc.) 

✅ Purchasing AI Tokens (for image generation and design tools) 

✅ Batch Order Payments (One-Time Transaction)

🔜 Coming Soon: Credit card auto-top-up

 

 

2. How to Add Funds (Manual Top-Up)

Step-by-Step Guide

-Go to Dashboard->Finance & Marketing->My wallet
-Click ”Top up”, enter the amount (min. $10)
-Select your payment method: Credit/Debit Card (Visa, Mastercard, etc.); PayPal
-Click “pay now”

 

Printkk Wallet
Printkk Wallet

 

Auto-recharge Function
If you want auto-recharge, you can set as this step:
-Go to Dashboard->Finance & Marketing->My wallet
-Click ”Setting”, open the “Auto-recharge” to “Enabled”
Before setting up auto-recharge, you must first add a billing method, which will be used to automatically recharge your wallet.
- Enter the “Minimum reserve amount ($)” and “Minimum recharge amount ($)”
-Click “Confirm”

 

Printkk Wallet
Printkk Wallet

 

3. Using Wallet for Payments

 

3.1 Pay for Orders
At checkout, select “My wallet”
 

3.2 Buy AI Tokens
Go to AI Image → Tokens
Enter the token amount (min. 500) and select “My wallet”
 

3.3 Batch Order Payments (One-Time Transaction) 
Pay for multiple orders in a single transaction using your Wallet balance.  
-Go to OrdersPending Payments  
-Check the boxes for all orders you want to pay 
-Confirm Payment
-Choose "My wallet" 

 

 

❓ Is my wallet balance refundable?

Yes! Unused funds can be withdrawn (Please contact customer service for review).

 

❓ Can I use my wallet for subscription plans?

NO! Monthly/annual plans can't be paid via Wallet.



 

📧 Need Assistance?

Email: support@printkk.com

Live Chat: Click 'Contact Us' in the lower right corner.